Latest Software Release Version 5.0
Release Version 5.0 extends Unified Communications features to teleworkers and road-warriors,
adds social networking-style communications through "MXIE Presence Notes™,"
boosts contact center productivity and efficiency, and makes it easier to maintain
a company's IP telephony network.
The release was instrumental in Next Generation Networks Magazine's decision to
honor Zultys with an NGN 2009 Leadership Award for its outstanding
products and contributions to IP telephony.
Zultys Release Version 5.0 eliminates the need for licenses for SIP Trunk Support
in a continuous effort to simplify customers' access to the latest technologies,
as well as:
Keeping in Touch with Your Mobile and Remote Workers
- Find Me, Follow Me: Advanced call handling features provided by
MXIE, the Zultys personal Unified Communications client, extended to allow the IP-PBX
system to locate a user at up to 16 different contact points including mobile and
home phones. A user's desk phone and mobile may be twinned to ring simultaneously.
Calls may be easily switched from a mobile phone back to a desk phone.
- MXconnect™: Now you can make ANY phone number
(e.g. your home or mobile phone) an extension of your office, allowing you to not
only answer your ringing extension from anywhere, but also place a call on hold
or even transfer the call back to an internal extension using our state-of-the-art
MXIE™ CTI application. Allow anyone to work and connect from anywhere,
including your inbound Contact Center agents.
- MXIE Presence Notes: Enterprise-wide Presence and Instant Messaging
features of MXIE expanded to allow users to type a short note that provides additional
status information that is displayed to all other users such as "back at 2pm," or
"In training all day."
Improving Productivity for Contact Centers
- ScreenDial™: Allows you to dial from any desktop
or web-based application. Simply select the phone number on the screen and press
your choice of customized Hot Key (e.g. CTRL F12). Dial from CRM, Word, Excel or
even web-based or hosted applications.
- Call Attached Data: Allows the Systems Administrator to define
and construct a pop-up notepad or drop-down menu that is displayed upon making or
receiving a call. A user on our system can add specific information (completely
customizable), such as notes, wrap-up codes and account codes. This data will even
be transferred with the call to other agents as the call is processed. When the
call is completed, the call attached data is added to the call log and is easily
retrievable for additional actions, reference and analysis.
- Call Recording from Any Phone: Record all calls, regardless of
the type of phone – SIP, analog, or mobile phone, even calls that are transferred
off system. Call recording is integrated into Zultys MX products. Call recordings
may be managed via Visual Voice Mail, stored, forwarded, and archived.
- Call Detail Record Archiving: Store an unlimited number of call
detail records in an external SQL database facilitating long term historical reporting
of call trends and staff utilization. The data may be reported by using the 38+
standard Zultys reports or via 3rd party tools such as Crystal Reports connecting
via the industry standard ODBC connection.
Network and Phone Enhancements
- Session Border Controller and Port Mapping for improved security.
Organizations may deploy the MX system behind the corporate firewall while allowing
remote teleworkers and mobile employees to securely connect and operate as if they
were in the office. The advanced Near-end and Far-end NAT Traversal feature set
negates the need for the complex Virtual Private Network (VPN) connections that
other systems require. This feature is included as standard and requires no additional
equipment. It also provides added protection to an MXcluster™ implementation
with near-end and far-end NAT traversal.
- ZIP 5-series SIP Phone Enhancements: ZIP-5 series SIP desktop phones
may now directly access the corporate directory via XML browser. Management has
been enhanced with additional settings to control back-light mode, missed calls
indicator, hands-free mode and the ability to quickly re-order keys.
- ZIP 5-series Silent Monitoring: Supervisors may silently monitor
contact center agents in real-time to for coaching and training purposes.
- Real Time SIP Call Monitor/Packet Capture: System administrators
may quickly capture and review SIP messages sent to and from the MX system for troubleshooting
and network monitoring.
Version 5.0 also lays the foundation for important new features and capabilities
that will be released later this year, including mobile presence clients and service
features, desktop video, and more.
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