Toshiba Applications
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Toshiba Telephone System Applications
Improve user company's productivity and efficiency, and increase customer satisfaction
with a range of business-focused solutions designed to expand the functionality
of Toshiba's Strata® CIXTM IP telephone systems. Telephone applications
enable business users to receive and manage calls efficiently. Strata CIX also supports
a range of practical, sophisticated solutions that can enable you to enhance service
to callers, ensure that there are fewer abandoned or missed calls and improve utilization
of skills and knowledge across your organization.
Multi-site Networking
Toshiba's Strata CIX IP telephone systems and Strata Net networking enable you to
interconnect your main office with branch locations and/or remote users. Strata
Net is a private networking application that combines the advantages of network-based
telephony and the features of traditional PBX systems, while reducing your infrastructure,
lowering capital expenditure and operational costs, and increasing productivity.
- Strata Net delivers a rich set of calling features across multiple Strata CIX systems
throughout your enterprise including.
- Extend full telephone functionality to remote users via IP telephones connected
to your private intranet or the Internet, providing full-featured desk phone capability
to all users no matter where they are located
- Reduce costs by transmitting voice calls via the Internet or your private intranet
- Provide one integrated system for all your office locations by networking multiple
Strata CIX systems to work together as one system
- Share capabilities enterprise-wide, from centralized attendant services, a single
voice mail system, and centralized call center operations, to simplified internal
extension dialing, and SMDR
- Turn a long-distance call into a local call by "hopping off" the network as needed
- Advanced networking features include Centralized Voice Mail, Centralized Attendant,
Network SMDR, and Station DSS button appearances across all nodes Alternate Routing
provides for toll bypass configurations and automatic recovery from network disruptions
Call Control from Computers
Computer Telephony Integration (CTI) combines the capabilities of Toshiba's Strata®
CIXTM business telephone system with custom functionality provided by
computer applications. This leverages the power of both devices to bring a more
effective tool to the desktop.
CTI applications are brought to users either through system-wide applications or
applications on individual PCs.
- System Open Architecture Interface (OAI) uses the LAN connection for individual
PC users to access applications running on a PC server connected to the telephone
system.
- Desktop OAI, where each user's Digital Telephone is equipped with an Integrated
PC Interface, accesses applications on their individual PC.
View Brochure»
Net Phone
Combine the capabilities of your computer and telephone into one powerful communication
tool. Call control from your PC gives you the ability to dial, answer or transfer
calls, and more, using your mouse without ever picking up the telephone.
Toshiba's Net PhoneTM can be used in conjunction with an IP or digital
business telephone to provide desktop call control. Net Phone can also be used as
a stand-alone IP soft phone providing mobility and remote access. Net Phone also
synchronizes with a company's operations, CRM, or contact software.
Use Your PC to Provide Additional Telephone Functionality
- Drag and drop features makes call transfer, speed dialing, and other functions faster
and easier
- Personal call handler uses events, conditions, and actions to handle incoming calls
the way you want including routing and screening of calls, selective call forwarding,
screen pops of incoming calls, voice mail notification, and more
- Outbound dialing from any application makes calling easy with a click of the mouse
Launch electronic documents, applications and web pages directly from the Net Phone
interface for quick access to the most frequently used communications tools
- Chat instant messaging enables instant communications with any user, broadcast message
to multiple users, and simultaneous Chat sessions
- Presence capabilities let users see the availability of co-workers and quickly relay
and transmit important information to best serve your customer through an easy,
intuitive interface
- Preset control buttons enable you to dial numbers or extensions, launch applications,
view automatically generated screen pops of caller information and more
- Call history provides a log of incoming and outgoing calls that you can print, search,
sort, and redial with one click
- Call notes follow the call wherever it's transferred so callers don't have to re-answer
the same questions
- ACD login/logout, supervisor functions and ACD Viewer through built-in integration
with Strata ACD Recording control through built-in integration with OAISYS®
Tracer product
View Brochure»
Chat: Instant Messaging
Chat is an instant messaging tool that can be purchased as a standalone product
or as a standard feature of Net Phone. Chat is a great tool for getting a message
to someone when they are busy on the phone or to get information in a less intrusive
manner than calling the person.
Call Recording & Monitoring
CTI enabled digital call recording and logging systems record, store, organize,
and play back telephone calls to avoid communication disputes that can result in
business liabilities. Call recording applications can also help improve the quality
of your business operations, from training and quality control to customer service.
- Cradle to Grave Recording captures every moment of the call, even while the caller
is on hold.
- Look-Back Recording records an entire conversation, even if the recording was initiated
after the call began.
- Call Monitoring allows authorized users to monitor calls as they're happening, whether
those calls are being recorded or not.
- Selective Recording records specific or random extensions, groups of extensions,
or every extension.
- Bookmarks are automatically inserted in every recording whenever calls are transferred
or put on hold. With bookmarks, finding particular calls or specific parts of calls
is easy and significantly decreases the amount of time needed to retrieve and play
back the recordings.
- After-Call Actions can be taken after a call ends, including sending an e-mail or
instant text message, or launching another program to take some action.
Multiple Applications on a Single Platform
Toshiba's Strata® Media Application Server integrates with Strata CIXTM
IP telephone systems, to host voice processing and a variety of value-added unified
communication applications within one platform. Because it reduces the need for
multiple servers to support each application separately, the Strata MAS dramatically
decreases cost and complexity of deploying multiple applications.
Applications Supported on MAS
- Auto Attendant and Voice Mail
- Unified Messaging and Fax Integration
- Automated Speech Recognition (ASR)
- Text-to-Speech (TTS)
- Interactive Voice Response (IVR)
- Automatic Call Distribution (ACD) and ACD Reporting
- Browser-based system administration and personal administration
- FeatureFlex® adaptability/customization tools
The Strata Media Application Server is one of the first devices that combine voice
applications from multiple vendors onto a single platform using Host-based Media
Processing (HMP) technology. The advantage of HMP it eliminates the need for expensive
dedicated voice resource boards and provides a sleek, efficient IP-based unified
communications solution.
Strata MicroMAS - Media Application Server for Small Business
Toshiba's Strata MicroMAS Media Application Server platform delivers a comprehensive
and integrated unified communications solution when combined with a Toshiba's Strata
CIX voice communication system. Together, the Strata CIX and Strata MicroMAS deliver
the extensive voice features of the Strata CIX with the applications integration
of the Strata MicroMAS's optimized desktop-size server. SMB enterprises need only
the one Strata MicroMAS server for multiple applications to create a powerful unified
communications solution. Designed to complement Toshiba's Strata CIX family of VoIP
systems, and especially good news for the smaller CIX100 and CIX40 VoIP systems
for SMB enterprises, Strata MicroMAS hosts a variety of diverse applications that
increase companys' ability to communicate effectively with its customers.
Applications Supported on Strata MicroMAS
- Auto Attendant and Voice Mail
- Unified Messaging and Fax Integration
- Automated Speech Recognition
- Text to Speech
- Interactive Voice Response
- Automatic Call Distribution and Reporting
- Browser-based Personal and System Administration
- FeatureFlex adaptability/customization tools
With Toshiba's MicroMAS, smaller enterprises can have the same multiple application
single server solution in 2-8 port configurations as their medium-to large sized
counterparts have with the Strata MAS in 4-32 port configurations. MicroMAS is ideal
for use with Toshiba's Strata CIX100 and CIX40 VoIP systems, which support up to
72 and 24 users, respectively. It also consolidates communications applications
onto a single server, helping SMB enterprises save money, space, and time managing
their telephony resources, while delivering a powerful unified communications platform.
User Adaptable Solutions
Toshiba's FeatureFlexTM adaptability and customization tool, Toshiba's
Strata® CIXTM IP telephone system, and Toshiba's Integrated Media
Applications Server (MAS), enables you to tailor your telephone system well beyond
standard system and administrative options and basic programmable features.
True customization comes when you can adapt a solution completely to your needs.
Using Toshiba's FeatureFlex™ adaptability tool, the Strata CIX, with Integrated
Media Applications Server, enables you to tailor your system well beyond standard
system and administrative options and basic programmable features. Modify virtually
any existing features—and create new ones. And not just CIX call processing, but
blended features that work between all system applications and resources. This includes
voice mail, CTI applications, and more. An easy to use script editor works with
the Integrated Media Application Server to interpret code, process functions, follow
custom routing, and more. All in just hours and days rather than months or years,
or waiting for the next software release.
For example, using the system's built-in scripting language, enterprises can create
applications that allow them to:
- Connect with back office systems, and allow important information, such as inventory
management, to scroll across the phone or screen.
- Connect with online sources for reference information, such as stock prices, weather
temperatures, currency valuations, and more.
- Set up call management features that provide special handling for important calls,
such as follow-me routing to forward calls to another number. It can also be set
up to route calls from unknown callers (or any designated callers) directly into
voice mail.
FeatureFlex™ also opens the door to third-party application development, enabling
software developers, telecommunications dealers, VARs, and systems integrators to
create customized solutions for individual vertical markets and others.
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