DataComm Plus Partnership Plan
The most complete, cost effective Communication Support Plan in the industry!
Free On-Site Station-user Training!
DataComm Plus will come to your system site and perform station-user training for
all new and existing employees requesting a "Refresher" course on the phone
system and/or voice mail. This offer is limited to 6 training's within a 1-year
period, and does not cover system administration or Call Accounting.
Free Remote Adds, Moves, and Changes (if equipped)!
If equipped with remote access, DataComm Plus will make all remote adds,
moves, and changes at no charge to the customer.
Preventive Maintenance Service Calls!
DataComm Plus will visit the customer site for the purpose of performing "preventive
maintenance" at least once during each 12 month period (some larger systems may
require more frequent visits and will be determined by DataComm Plus) All replacements
(including replacement telephones, key strips and labels, handset cords, and line
cords) included for no charge.
Free Local and Long Distance Consulting!
DataComm Plus will audit for accuracy and price/value of local and long distance
invoices at no charge to the customer. Particular attention will be paid to "slamming".
10% Discounts on Additional Equipment and Upgrades!
All add, move, and change invoices will receive a 10% discount.
Priority Emergency Service!
In the event that more than one customer requires "Emergency Service," the customer
with the DataComm Plus Partnership Plan will receive priority over those customers
without Partnership Plan coverage.
Guaranteed Replacement Parts in Stock!
DataComm Plus guarantees to all Partnership Plan customers that DataComm Plus will
maintain replacement parts in stock, in case of equipment failure. Non-Partnership
Plan customers will receive NO such guarantee.
Guaranteed Response Times for Emergency Service!
DataComm Plus guarantees to all Partnership Plan customers an emergency response
time of NO more than 2 hours from the time the customer adequately contacts DataComm
Plus. This guarantee is 24 hours a day, 7 days a week.
Guaranteed Trade-In Value for Used Equipment!
When upgrading equipment, due to growth or new technology, DataComm Plus guarantees
a pre-determined "Trade-In Value." This policy covers main control cabinets and
processors. It does not cover telephones and circuit cards.