Customer Training
Getting the Most from Your Communication System
DataComm Plus installs solutions designed specifically around your needs and agreed
project scope. We utilize a structured project timeline, which is prepared before
contract acceptance. Our trained customer service representatives, trainers, and
project coordinators work to design a customized training and implementation schedule
with you.
How It Works
Prior to installation, the project manager develops your project timeline and application
solution into a detailed implementation schedule. The team assigned for a particular
client or project uses structured pre-planning strategies to minimize confusion
throughout the project.
- Customer participation and involvement are encouraged to ensure the solution is
custom-fitted to your needs. The functionality of your system is discussed, and
activation of various features is demonstrated.
- The scope of training needs, curriculum, and employee availability are defined to
insure maximum utilization of the technology.
- The system administrator is selected.
- Systems are programmed as discussed and tested prior to installation. During training,
each employee will receive a customized easy-to-read user guide.
- At the time of installation, your company will receive assistance from project management,
training, and sales personnel onsite.
- A pre-/post-installation analysis is conducted by the team to evaluate project success
and customer satisfaction.
In using these structured techniques, DataComm Plus has the ability to execute a quick
and seamless installation that ensures maximum customer satisfaction. Project management
will continue to provide assistance for as long as you are covered by our DataComm Plus Partnership Plan
or our Managed Services program
(C-TAP).